Exchange Policy

Domestic Exchange Policy

Effective April 27, 2020, All belt orders are eligible for ONE even exchange within fourteen days from the purchase date and are subject to shipments costs of $10 per order. Belts must be returned in unworn condition with tags still attached or it will be rejected by our Quality Control team upon arrival and sent back to you.

You can exchange your belt by visiting the Exchange Center at https://jsculptfitness.returnlogic.com/ .

Only the exchanged item is to be returned. For example, if you ordered a kit, only send the belt back in the exchange.

International Order Exchange Policy

International customers can make exchanges by visiting the Exchange Center at https://jsculptfitness.returnlogic.com/  however will be required to ship their belts back at cost to the customer.

EXCHANGE PROCESS

1) You can now exchange your belt by going to the website: https://jsculptfitness.returnlogic.com/ to request your exchange and submit the requested pictures of your belt. Please make sure you read the exchange policy before submitting your exchange. 

Please ensure you give a picture of the belt: zipped, with tags, and strap in place, and NOT on your body.

Do NOT send a picture of your belt in the bag.

2) Our Exchanges Team will look over your request and approve it.

3) You will then be sent a return label with instructions of how to send your belt back.

4) Once your belt has reached the warehouse, you will receive an invoice to pay shipping for your new belt.

5) When your exchange fee is paid, your belt will be submitted for shipment.

6) You will receive tracking when your order is shipped.

NOTES: 

• We do not offer refunds on shipping fees for any reason. 
• Sending your belt back manually without the use of a JSCULPT™ Fitness return shipping label does not discount the restocking fee and will forfeit your eligibility for our exchange program.
• Returned belts that show use or damage, which result in a claim being denied, will not be refunded the restocking fee.
• Failure to pay your invoice in a timely manner will forfeit your eligibility for our exchange program.